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    FAQ Page

    Check most frequently asked questions here, if you still need help then please contact us at or by contacting us via our chat function!


    We do not offer exchanges. However, if for any reason you didn't get the exact product you expected, just let us know through our contact form and well get you a new one.

    If you place an order and realise you have made a mistake, please message us immediately through our chat or email us at

    We will do all we can to cancel the order, however, if it has already been shipped, we ask that you receive the order then let us know what you would like to do with it - would you like a refund or would you like to keep it?


    Invisiwarm heats up very rapidly - within 10 seconds! As a safety feature it will turn off after a while of use, but you can just click the button to turn it on again

    Invisiwarm has 3 different temperatures. Be sure to ALWAYS have clothing between Inivsiwarm and your skin.

    Invisiwarm does not work without being connected to power. To be as thin as possible to pass under clothes, it needs to be connected to an external power bank, which can be kept in your pocket during use (or in the pocket provided connected to the belt).

    There is no battery pack included. You will need your own battery pack which can charge USB devices (USB, NOT the new USB-C).


    Instead of returning items, you can contact us for a full refund within 15 days of receiving your item. Why? Returns run counter to our emphasis on sustainability: every return has a carbon footprint. So just tell us what went wrong in our contact form, send a picture, and we will give you your money back in full. Then, if possible, you can donate your product to a local charity or recycle it.

    If there is an issue with your order -- if it's the wrong size, wrong colour, defective, or otherwise not exactly what you wanted -- then simply notify us with a picture and we will give you a refund.


    Tracking is always available and you will receive your tracking number as soon as your item ships.

    Your order will ship within 1-5 days. You should then receive it between 10-30 days usually, however, this can vary item to item.
    The shipping time varies for each item you purchase - if you mix items, they will not arrive together. This is because we source our products from different warehouses around the world in order to get the best quality product to you.

    If you have not received your tracking number 5 days after ordering, or your order within 30 days of it being sent out, please send us a message in the contact centre.

    Currently we are set up to ship to:

    • Australia
    • New Zealand
    • UK
    • USA
    • Canada
    • EU
    • And a few others!

    If your country is not on this list, please email us at and we will try and set it up for you! We hand select the best shipping services to get your item to you as quickly as possible, so we just need to find a good shipping supplier with tracking!

    Unfortunately we cannot ensure that you will not pay tax - if you end up having to pay tax, please contact us to let us know and we will try and help you with it. We are a small business and in many countries are under the tax limit therefore exempt from charging/paying sales tax. If you encounter issues however, please reach out to us!