FAQ Page
Check most frequently asked questions here, if you still need help then please contact us at info@theperiodpainco.com or by contacting us via our chat function!
Table of Contents
Orders
No but if you need help, please just email us at info@theperiodpainco.com!
If you place an order and realise you have made a mistake, please message us immediately through our chat or email us at info@theperiodpainco.com or through our online chat.
We will do all we can to cancel the order, however, if it has already been shipped, we ask that you receive the order then let us know what you would like to do with it - would you like a refund or would you like to keep it? This is because once it has shipped, we no longer have any ability to cancel the fulfilment.
Products
Invisiwarm
Invisiwarm heats up very rapidly - within 10 seconds! As a safety feature it will turn off after a while of use, but you can just click the button to turn it on again
Invisiwarm has 3 different temperatures. Be sure to ALWAYS have clothing between Inivsiwarm and your skin. It will heat up to 45, 55 and 65 degrees - see the product site for more information.
Invisiwarm does not work without being connected to power. To be as thin as possible to pass under clothes, it needs to be connected to an external power bank, which can be kept in your pocket during use (or in the pocket provided connected to the belt).
We have two versions - please select with or without battery.
Sleep Masks
The part of the mask which comes into contact with your face is 100% silk. This natural, hypoallergenic material is smooth, soft, and breathable, providing maximum comfort while you sleep.
The "3D" in the sleep mask's name refers to its unique design. It has a contoured shape that aligns with the natural curvature of your face and eyes, providing full coverage and ensuring complete darkness for a restful sleep.
This means it does not press on your eyes or eyelashes while you sleep!
To maintain the integrity of the silk material, we recommend hand washing your sleep mask. Use lukewarm water and a mild, non-alkaline soap or baby shampoo. Gently swish the mask in the water, avoiding vigorous rubbing. Rinse well in cool water and gently squeeze out excess water. Lay flat to dry.
Yes, our silk sleep mask comes with an adjustable strap to ensure a comfortable and secure fit for all head sizes.
Yes! The sleep mask blocks the light out really well and works amazingly on long haul flights!
Returns
If your item is faulty or it does not provide you with the expected pain relief, contact us within within 15 days of receiving your item for a full refund or we will resend the item to you.
Depending on the product and reason, we may ask you to return it.
If there is an issue with your order -- if it's the wrong size, wrong colour, defective, or otherwise not exactly what you wanted -- then simply notify us with a picture and we will sort it out.
Shipping
Tracking is always available and you will receive your tracking number as soon as your item ships (sometimes before).
Your order will ship within 0-5 days. You should then receive it between 10-30 days usually, however, this can vary item to item. Note we do not often process orders on the weekends.
Local delivery will deliver the day you ordered or the day after (only available in Adelaide).
Express shipping is available (usually next day).
The shipping time varies for each item you purchase - if you mix items, they will not arrive together. This is because we source our products from different warehouses around the world in order to get the best quality product to you.
If you have not received your tracking number 5 days after ordering, or your order within 30 days of it being sent out, please send us an email or use our online chat.
Currently we are set up to ship to:
- Australia
- New Zealand
- UK
- USA
- Canada
- EU
- And a few others!
If your country is not on this list, please email us at info@theperiodpainco.com and we will try and set it up for you! We hand select the best shipping services to get your item to you as quickly as possible, so we just need to find a good shipping supplier with tracking!
Unfortunately we cannot ensure that you will not pay tax - if you end up having to pay tax, please contact us to let us know and we will try and help you with it. We are a small business and in many countries are under the tax limit therefore exempt from charging/paying sales tax. If you encounter issues however, please reach out to us!
So far no one has had to pay tax, but if you are shipping to a country not listed above, your local tax regulations may be different so you may end up having to pay tax (depending on your order value and local laws).